gavin baker

It’s not my job

I was sitting at our local Panera last week at a booth right next to the soft drinks. It’s not really a clutch spot for an uninterrupted lunch, but if I hadn’t been there I wouldn’t have noticed a very interesting trend. There is a floor mat right under the drinks, and the corners kept [...]

What an experience

I just got off the phone with a customer service rep. Now, prepared to be shocked. IT WAS THE BEST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD. Yes, it was that good. I’ve been searching around for a new bank account and a friend mentioned ING Direct. It turns out they offer 4.5% APY on savings [...]

four little words

I saw Seth Godin’s post on apologies, which jogged my memory about an experience I had. Recently my family and I went out to dinner. We normally go to a play, and dinner but because of some time factors we could only work out dinner this time So we chose to go to dinner at [...]

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