Comments on: four little words http://gbake.com/2007/02/07/four-little-words/ Thu, 15 Jul 2010 22:09:05 +0000 hourly 1 http://wordpress.org/?v=3.0 By: houkhouse http://gbake.com/2007/02/07/four-little-words/comment-page-1/#comment-2 houkhouse Wed, 07 Feb 2007 06:59:25 +0000 http://tactilejazz.wordpress.com/2007/02/07/four-little-words/#comment-2 Amen! I just read Seth's apology post also. There's a way to say "sorry" and mean it and a way to say "sorry" and patronize you. Few businesses really get it. And, pray tell, why do they ask if they don't really want to know? I teach my kids more about real apologies than most ANY company I've recently experienced. A real apology is about what you'd do differently and the impact of the situation and FIXING it in the short and long term. I've got a coffee company I'm currently dealing with. I've written the CEO, finally, so I'll have a story to post soon. Great post - thanks! Amen! I just read Seth’s apology post also.

There’s a way to say “sorry” and mean it and a way to say “sorry” and patronize you. Few businesses really get it. And, pray tell, why do they ask if they don’t really want to know?

I teach my kids more about real apologies than most ANY company I’ve recently experienced. A real apology is about what you’d do differently and the impact of the situation and FIXING it in the short and long term.

I’ve got a coffee company I’m currently dealing with. I’ve written the CEO, finally, so I’ll have a story to post soon.

Great post – thanks!

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